Privacy Policy

AA Texas Translation Service ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our phone-based translation service.

1. Information We Collect

When you use our translation service, we may collect:

• Phone Numbers: Your caller ID when you call our service
• Call Recordings & Transcriptions: Audio and text transcriptions of your calls for translation purposes
• Translation Data: Content that is translated during your call
• Call Metadata: Date, time, duration, and technical details of your call

2. How We Use Your Information

We use collected information solely to:

• Provide real-time translation services between callers
• Generate live transcriptions and captions during calls
• Improve service quality and functionality
• Troubleshoot technical issues

3. Third-Party Services

Our translation service uses the following third-party providers:

• Twilio: Phone service infrastructure and call handling
• Microsoft Azure: Translation and text-to-speech services
• Deepgram: Speech recognition and transcription

These providers process your call data in accordance with their own privacy policies. We recommend reviewing:

• Twilio Privacy Policy
• Microsoft Privacy Statement
• Deepgram Privacy Policy

4. Data Retention

We automatically delete call transcriptions and translation data when your call ends. Phone metadata may be retained temporarily for service monitoring and improvement purposes.

5. Data Security

We implement industry-standard security measures to protect your information during transmission and processing. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Stop using our service at any time by hanging up
• Request information about data we may have collected during your calls
• Request deletion of any stored call metadata

7. Children's Privacy

Our service is not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when changes were last made.